Include enough detail to investigate
A precise report can be checked without guessing which market, operator, or page is affected. Do not send account passwords, PINs, one-time codes, payment-card details, or identity documents.
- Affected Afri Data Cost page URL
- Country, operator, and product or instruction concerned
- The statement believed to be incorrect
- Direct regulator or operator source URL
- Date and local time the difference was observed
Account and service problems
Afri Data Cost cannot view subscriber accounts or reverse operator charges. Contact the mobile operator for billing, activation, SIM, coverage, or account-access problems, and use the relevant regulator process if an operator complaint remains unresolved.