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KE · Sourced guide

How to buy data and check your balance in Kenya

Official purchase and account-check routes for the five mobile service providers identified by Kenya's Communications Authority in Q3 FY 2025/26.

Checked 2026-08-04 · KES

Official balance-check methods

Instructions last verified: 4 August 2026

Safaricom

Dial *544# or use the MySafaricom app to buy a bundle and review the remaining data balance.

Airtel

Dial *544# or use the My Airtel app to buy data. Dial *544*3# to check the balance.

Telkom

Dial *544# to buy data. Dial *131#, or open *544# and choose My Account, to check the balance.

Equitel

Dial *544#, use the SIM Toolkit or use the Equity app to buy a bundle. Equitel does not publish a dedicated data-balance code on the cited bundle page; use the account tools in the Equity menu or contact support if you need clarification.

Faiba Mobile

Use Faiba Connect or the official Faiba payments page to buy a bundle. Track usage in Faiba Connect or sign in to the Faiba self-care account.

Get operator help

If an app, menu or code does not match your account, use the relevant operator's official support channel before paying.

Before you rely on a result

Read the confirmation returned by the operator. If the menu, code or app differs from this guide, stop and check the linked official source or contact the operator; do not keep sending chargeable requests.

  • The five-provider scope comes from the Communications Authority's Q3 FY 2025/26 sector report and can change in later periods.
  • Equitel's cited official pages do not state a dedicated data-balance USSD code, so this guide does not infer one.
  • Bundle prices, allowances, eligibility and renewal terms can change. Confirm the final details in the operator's official menu, app or website before paying.

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