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KE · Operator help

Kenya mobile networks

Find the operator route for buying data, checking a balance or getting account help.

CA · KES

Buy data, check a balance or get help

Airtel

Airtel

Airtel Networks Kenya Limited

Buy or manage data

  • Dial *544# and follow the prompts.
  • Use My Airtel to buy a data bundle.
  • For Smarta, dial *544# or *334#, or use My Airtel. Pay with airtime or mobile money.

Check a balance

  • For Smarta or hourly bundles, dial *544*3# to check your remaining balance. For Amazing bundles, use *544# or My Airtel.
  • Open My Airtel to view balances.

Official support

Open operator guide →

Visit official website ↗

Equitel

Equitel

Finserve Africa Limited

Buy or manage data

  • Dial *544# and choose a bundle.
  • Open My Phone or My Money, then Buy Airtime/Bundles.
  • Use the Equity Mobile App to buy an Equitel bundle from an Equity account.

Check a balance

  • In the Equity menu choose Balances, then Check Balance; this is not verified as a dedicated data-bundle balance.

Official support

  • Equitel support: +254766 000 000
  • Equitel support: info@equitel.com
  • Official FAQs

Open operator guide →

Visit official website ↗

Faiba Mobile

Faiba Mobile

Jamii Telecommunications Limited

Buy or manage data

  • Use the app to buy and manage bundles.
  • Buy a bundle on the official payment page.
  • On a VoLTE-enabled device, dial *544# to buy bundles or *111# for the main prepaid menu.

Check a balance

  • Open the app to track data usage.
  • Sign in to the official account portal to view usage.

Official support

Open operator guide →

Visit official website ↗

Need one checked answer? Open the Kenya data-balance guide for Safaricom, Airtel, Telkom, Equitel and Faiba.

Why these providers are listed

The five mobile providers identified in the CA sector statistics report for Q3 FY 2025/26.

Q3 FY 2025/26 source checked: 4 August 2026

Official sources